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It is becoming progressively more difficult for contact centers to connect and engage with consumers because of the decline of consumer trust in voice communications—particularly as consumers increasing ignore calls from unknown callers. As an authoritative partner of the global communications industry connecting more than two billion people every day, ���Ƕ���Ƶ seeks to be a collaborative partner in solving a problem that is impacting PACE members’ businesses, as well as today’s consumers.

In the latest podcast by Telecom Reseller, ���Ƕ���Ƶ’s Director of Product Management, Sharon Dileo, is joined by Chris Bain, Director, Common Language Services at ���Ƕ���Ƶ to discuss the recent whitepaper findings and how a common naming strategy improves the effectiveness of real-time network operations and key business management functions while also bringing increased awareness when launching and managing new network-based services.

In the latest IDC white paper, “Common Language Drives Customer Value for All Network Technology: 5G/MEC and Virtualized Networking,” ���Ƕ���Ƶ’s Karl Whitelock points out that while Common Language has been used by communications service providers for over 40 years, ���Ƕ���Ƶ’s TruOps Common Language was established to facilitate the service design and asset tracking needs of the operations and business management processes for prevailing and emerging network connectivity architectures. Additionally, Common Language is expected to play a major role in the evolution and deployment of new facilities-based networks.

Communication service providers face the major challenge of keeping up with the latest technology advancements, such as 5G, that support the rollout of new revenue-generating services in a way that is both profitable and scaleable. Industry analyst firm IDC has released a new whitepaper that addresses this challenge. The whitepaper explains how service providers can achieve business value by maximizing use of a standardized nomenclature and how ���Ƕ���Ƶ’s TruOps Common Language will play a larger role in the evolution of networks.

As we move toward nationwide vaccine eligibility, the logistics of helping people schedule and confirm appointments through a process they trust will be crucial. In this Healthcare Business Today article, ���Ƕ���Ƶ’s Cliff Holsenbeck explores how short codes are an ideal option for providing necessary communications and navigating the logistics of vaccine distribution. Across the country, text messaging has already been implemented as a tool by healthcare and other facilities throughout the pandemic for services like telehealth, virtual care, contact tracing, pre-screening questionnaires and sending updates to loved ones and caretakers.

By the end of June all U.S. voice providers are required to implement STIR/SHAKEN technology, to fight against robocallers by authenticating caller ID to help ensure a phone number isn’t being spoofed. To date, T-Mobile, AT&T and Verizon have protected millions of customers from billions of robocalls. In this Fierce Wireless article, ���Ƕ���Ƶ’s CTO Chris Drake discusses ���Ƕ���Ƶ’s role as industry and policy administrator for SHAKEN and the upcoming deadline to implement this technology. ���Ƕ���Ƶ has processed over 100 carriers to be enabled for SHAKEN certificates and there are still between 50 and 100 carriers still in the queue.

Wangiri is a global scourge that costs service providers $1.82 billion annually, making it one of the top five fraud types. In this Vanilla Plus article, ���Ƕ���Ƶ’s principal solutions engineer director John Haraburda discusses how ���Ƕ���Ƶ is taking steps to help service providers protect their customers and their bottom lines against one-ring fraud.